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Community Support

Applying for benefits and navigating the mental health system are difficult, and consumers usually need assistance with these and other case management tasks. Every consumer is assigned a Community Support Specialist whose job is to manage all aspects of a consumer’s services. Community Support Specialists are staff members with college degrees and they each work with approximately twenty consumers. They spend most of their time out of the office providing home visits, accompanying consumers to appointments, and helping consumers with numerous activities in the community.

Because they spend so much time out of the office, Community Support Specialists are issued cell phones as their office phones. This makes them easy to contact at all times, even after hours and on weekends when they forward their phones to a designated staff member who is on call for the Center. Each consumer is provided with their Community Support Specialist’s cell phone number and is encouraged to call when needed, especially if the consumer is experiencing a crisis.